Shipping policy

Craftpaws Shipping Policy

Last updated: [08/17/2024]

At Craftpaws, we are committed to providing you with a smooth and enjoyable shopping experience. This shipping policy outlines the terms and conditions related to the delivery of orders placed on our website (www.craftpaws.com). Please read it carefully.

1. Delivery Areas

  • Covered Regions: Craftpaws delivers its products within mainland France and to selected international destinations. Delivery availability may vary depending on the product and your location.

  • Restrictions: Some remote or hard-to-reach areas may result in longer delivery times. We will notify you if your address is subject to any specific restrictions.

2. Delivery Times

  • Order Processing: Orders are generally processed within 1 to 3 business days after payment confirmation. This timeframe may be extended during peak periods or special promotions.

  • Shipping Times: Once your order has been shipped, delivery times depend on your location and the selected carrier. Typical delivery times are:

    • Mainland France: 5 to 16 business days

    • International: 7 to 23 business days, depending on the destination

  • Notifications: You will receive a confirmation email with a tracking number once your order has been shipped, allowing you to track your package in real time.

3. Shipping Fees

  • Rates: Shipping fees are calculated based on the size, weight of your order, and your location. Applicable fees will be clearly displayed during checkout before you confirm your order.

  • Free Shipping: Craftpaws offers free shipping for orders exceeding a certain amount, which may vary depending on current promotions or destination. Please check our website for current conditions.

4. Carriers

  • Logistics Partners: Craftpaws works with reliable and well-known carriers to ensure your orders arrive on time. Carriers may vary depending on your country of residence.

  • Delivery Options: Depending on your location, you may choose from various delivery options, including standard shipping, express delivery, or pickup point delivery.

5. Delivery Delays and Issues

  • Delays: In the event of a significant delay, we will contact you to keep you informed. Craftpaws is not responsible for delays caused by events beyond our control (e.g., weather conditions, strikes, etc.).

  • Loss or Damage: If your order arrives damaged or fails to reach its destination, please contact us immediately. We will work with the carrier to resolve the issue and offer an appropriate solution (replacement, refund, etc.).

6. Incorrect Shipping Address

  • Verification: It is your responsibility to provide a complete and accurate shipping address. Craftpaws cannot be held responsible for deliveries made to incorrect addresses provided by the customer.

  • Correction: If you realize there is an error in your shipping address after placing your order, please contact us as soon as possible. We will do our best to correct it before shipment, but this is not guaranteed.

7. Undeliverable Orders

  • Returned Packages: If a package is returned to us due to an incorrect, incomplete, or undeliverable address, we will contact you to arrange a new delivery. Reshipping fees may apply.

  • Cancellation: If you choose to cancel the order following a failed delivery, a refund will be issued minus the original shipping costs.

8. Return Policy

Please refer to our "Returns and Refunds" section for detailed information on return conditions and procedures.

9. Contact

For any questions regarding our shipping policy, or if you need assistance with a delivery issue, feel free to contact our customer service at: craftpaws.contact@gmail.com