Terms of service

Craftpaws Terms of Service

Last updated: [08/17/2024]

Welcome to Craftpaws. By using our website (www.craftpaws.com) and placing an order for our products, you agree to these Terms of Service. Please read them carefully before placing an order.

1. Introduction

These General Terms of Service (hereinafter the "Terms") govern access to and use of the website www.craftpaws.com (hereinafter the "Site") as well as the purchase of products on the Site. By accessing the Site or purchasing our products, you agree to be bound by these Terms.

2. Orders

  • Order Process: To place an order, select the products you wish to purchase, add them to your cart, and follow the instructions to complete the order. You will receive a confirmation email once your order is validated.

  • Product Availability: All products are subject to availability. If a product is no longer available, we will inform you as soon as possible and offer an alternative or a refund.

  • Accuracy of Information: You are responsible for the accuracy of the information provided when placing your order. Craftpaws cannot be held liable for delays or delivery errors resulting from incorrect information.

3. Pricing and Payment

  • Prices: All prices displayed on the Site are in [currency] and include all applicable taxes unless otherwise stated. Shipping fees are added to the total price at checkout.

  • Payment: Payment is made online at the time of ordering using the accepted payment methods on the Site (credit cards, PayPal, etc.). Your order will only be shipped after payment is confirmed.

  • Payment Security: Craftpaws uses advanced security protocols to protect your payment information. We do not store any credit card information on our servers.

4. Shipping

  • Delivery Areas: Craftpaws delivers its products to areas covered by its shipping partners. Please refer to the "Shipping" section for details on serviced regions.

  • Delivery Times: Delivery times vary depending on your location and the selected shipping method. Craftpaws will make every effort to meet the indicated timelines but cannot be held responsible for delays due to events beyond its control.

  • Shipping Fees: Shipping costs are calculated based on the weight, size of your order, and your location. They will be displayed at checkout.

5. Returns and Refunds

  • Right of Withdrawal: In accordance with applicable law, you have 14 days from the receipt of your order to exercise your right of withdrawal without providing any reason. Return shipping costs are the responsibility of the customer.

  • Return Conditions: Returned products must be in their original condition, unused, and in their original packaging. Craftpaws reserves the right to refuse returns that do not meet these conditions.

  • Return Procedure: To initiate a return, please contact our customer service at [email address] and provide your order number. We will provide return instructions.

  • Refunds: Once the return is received and inspected, we will issue a refund using the original payment method. Refund processing time may vary depending on your financial institution.

6. Liability

  • Products: Craftpaws guarantees that the products sold on the Site conform to their descriptions. However, Craftpaws cannot be held responsible for minor differences in color, size, or design due to screen settings or production techniques.

  • Use of the Site: Craftpaws makes every reasonable effort to ensure the accuracy of the information on the Site but cannot guarantee the absence of errors. Craftpaws disclaims any liability for indirect damages resulting from the use of the Site.

7. Intellectual Property

  • Site Content: All content on the Site, including texts, images, logos, and graphics, is the property of Craftpaws or its partners and is protected by intellectual property laws. Any unauthorized reproduction or use of this content is prohibited.

8. Data Protection

  • Data Collection: Craftpaws collects and processes your personal data in accordance with its Privacy Policy. By using the Site, you consent to this collection and processing.

  • User Rights: You have the right to access, rectify, and delete your personal data. To exercise these rights, please contact us at craftpaws.contact@gmail.com.

9. Changes to the Terms

Craftpaws reserves the right to modify these Terms at any time. Changes will take effect upon publication on the Site. We encourage you to review this page regularly to stay informed of any updates.

10. Governing Law and Jurisdiction

These Terms are governed by French law. Any dispute relating to the interpretation or execution of these Terms shall fall under the exclusive jurisdiction of the competent courts of Courbevoie.

11. Contact

For any questions or additional information, you can contact us at: craftpaws.contact@gmail.com