Terms of sale

Craftpaws Terms and Conditions of Sale

Last updated: [08/17/2024]

These Terms and Conditions of Sale (TCS) govern all transactions made on the website www.craftpaws.com. By accessing our online store and placing an order, you fully and unreservedly accept the terms outlined below.

1. General Information

  • Company: Craftpaws is a sole proprietorship registered under number 90145661600019, with its registered office located in Courbevoie, France.

  • Purpose: These TCS define the rights and obligations of the parties in the context of the sale of products offered by Craftpaws on its website.

  • Modifications: Craftpaws reserves the right to modify these TCS at any time. The applicable conditions are those in effect at the time the order is confirmed by the customer.

2. Products

  • Product Descriptions: Craftpaws strives to present and describe its products as accurately as possible. However, minor differences may exist between the descriptions and the delivered products (e.g., color variations).

  • Availability: Products are offered while supplies last. If a product becomes unavailable after your order is placed, we will notify you by email and offer a suitable solution (replacement, refund, etc.).

3. Orders

  • Procedure: To place an order, you must select the desired products, add them to your cart, and follow the checkout and payment steps. An order summary will be presented before final confirmation.

  • Confirmation: Once your order is confirmed, you will receive a confirmation email with the details of your purchase.

  • Modification or Cancellation: Confirmed orders cannot be modified or canceled by the customer, unless the order has not yet been shipped. For special requests, please contact us promptly.

4. Pricing and Payment

  • Prices: Prices displayed on our site are in euros, inclusive of all taxes (VAT), excluding shipping fees. Craftpaws reserves the right to change its prices at any time, but products will be billed based on the rates in effect at the time of the order.

  • Payment: Payment is required at the time of order. Craftpaws accepts the following payment methods: credit card, PayPal, and other secure payment solutions offered on the site.

  • Security: Transactions are secured using SSL encryption to ensure the confidentiality and integrity of exchanged data. Craftpaws does not store any banking information.

5. Delivery

  • Delivery Terms: Orders are delivered to the address provided at checkout. Delivery times are indicative and may vary depending on the destination and logistics conditions.

  • Shipping Fees: Shipping costs are specified during checkout and vary based on destination, weight, and volume of the ordered products.

  • Risk Transfer: The risk of loss or damage to the products transfers to you upon delivery.

6. Right of Withdrawal

  • Exclusion of Right of Withdrawal: In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal does not apply to personalized products or items made to the customer's specifications. Due to the custom nature of the products sold by Craftpaws, these items cannot be returned or exchanged. By placing an order, you acknowledge and accept that your right of withdrawal does not apply to personalized products ordered through our online store. Craftpaws makes every effort to ensure that personalized products meet your expectations; however, if there is an issue with your order, we encourage you to contact us immediately to find a satisfactory solution.

7. Warranty and Claims

  • Legal Warranty: All products sold on Craftpaws are covered by the legal warranty of conformity and the warranty against hidden defects, in accordance with applicable laws.

  • Claims: In the event of a defective or non-compliant product, you must contact us as soon as possible after receiving the item, specifying the issue and providing photos if necessary. Craftpaws is committed to offering an appropriate solution (replacement, repair, refund).

8. Liability

  • Limitation of Liability: Craftpaws shall not be held liable for indirect damages resulting from the purchase of products. Craftpaws' liability is limited to the amount of the order.

  • Force Majeure: Craftpaws shall not be held liable for failure to fulfill its obligations in the event of force majeure, as defined by law and jurisprudence (e.g., natural disasters, strikes, pandemics).

9. Intellectual Property

  • Content: All elements on the site (texts, images, logos, trademarks) are the exclusive property of Craftpaws or its partners and are protected by intellectual property laws.

  • Use: Any reproduction, distribution, or use of the site’s content without prior authorization is strictly prohibited.

10. Personal Data

  • Data Collection: Craftpaws collects and processes your personal data in accordance with its privacy policy. Data is used to process orders, improve our services, and personalize your shopping experience.

  • Rights: You have the right to access, rectify, delete, and object to the processing of your personal data. To exercise these rights, please contact us at [email address].

11. Disputes

  • Mediation: In the event of a dispute, Craftpaws invites you to contact its customer service for an amicable resolution. If no agreement is reached, you may refer the matter to a consumer mediator.

  • Jurisdiction: Any dispute relating to the interpretation or execution of these TCS shall fall under the exclusive jurisdiction of the courts where Craftpaws' registered office is located, unless otherwise required by law.

12. Contact

For any questions regarding these Terms and Conditions of Sale, you can contact us by email at: craftpaws.contact@gmail.com